Safaricom Shops: A Practical Guide to Safaricom Retail Stores

What are Safaricom Shops?

Safaricom Shops are official retail stores operated by Safaricom PLC. They provide in-person access to products and services, including SIM cards, data plans, devices, and customer support for issues with M-Pesa, network services, and account setup.

In-store services

• Activate new SIM cards and port numbers
• Set up and troubleshoot M-Pesa and other services
• Help with device setup, data plans, and account questions

What you can buy at a Safaricom Shop

• SIM cards, data bundles, and other mobile plans
• Smartphones, modems, and mobile accessories
• In-store assistance with choosing plans and configuring devices

How to find a Safaricom Shop

The Safaricom website and app offer a store locator. You can also use Google Maps or search for “Safaricom Shop near me.” If in doubt, call Safaricom Customer Care for directions to the nearest official shop.

Tips for a smooth visit

• Bring valid ID for SIM activation and M-Pesa setup
• Check opening hours in advance; stores can vary by location
• Be prepared for queues during busy times and have a clear idea of what you need
• Ask staff about online alternatives if you prefer digital-only options

What to know before you go

Official Safaricom Shops are retail locations for in-person service and purchases. To ensure you’re at an official store, look for Safaricom signage and store branding, and verify the address on Safaricom’s official site or app.