Safaricom Home Fibre: A Practical Guide to Kenya’s Home Internet

What is Safaricom Home Fibre?

Safaricom Home Fibre is a fibre-to-the-home internet service in Kenya. It uses fibre optic cables to deliver high-speed internet directly to a residence, often bundled with a router and optional services such as voice. Availability and exact offerings can vary by location, so it’s best to check Safaricom’s official site or contact customer care for current options in your area.

Plans and Pricing

Safaricom typically offers a range of Home Fibre plans that differ by speed and price. Availability and specific plan names can vary by city or neighborhood, and promotions may change over time. To see the up-to-date options and pricing for your address, use the Safaricom availability checker or contact a sales representative.

• Plans are generally tiered by speed and may include a bundled router.
• Some bundles may offer add-ons like voice services or Wi‑Fi enhancements.
• Data and usage policies can vary; confirm any limits or fair-use terms when signing up.

Installation and Setup

Getting Safaricom Home Fibre installed usually involves a pre-installation check, an appointment for wiring from the street to your home, and activation of the service.

Self-install vs professional installation

In some cases, customers can perform a self-install if a technician is not required on-site. More commonly, a trained technician will run the fibre to the premises and activate the service, after which you can connect your router.

Router and Wi-Fi setup tips

• The router is typically provided as part of the package. Keep the device in a central, elevated location for better coverage.
• Use the 2.4 GHz band for longer range devices and the 5 GHz band for higher-speed devices to reduce interference.
• Secure your network with a strong, unique password and update the router firmware when prompted.
• If you have a large home or multiple floors, consider adding a mesh Wi-Fi system to improve coverage.

Coverage and Availability

Safaricom Home Fibre is available in many urban and some suburban areas across Kenya, but rollout is ongoing and not all neighborhoods have service yet. Availability can depend on local fibre build status and distance from the network node. To confirm if your address is served, use Safaricom’s availability checker or contact support.

Performance and Tips

Actual speeds depend on the plan you choose, network congestion, and how you use the network at home. To maximize performance:

• Choose a plan that matches your household’s typical usage (video streaming, remote work, gaming, etc.).
• Place the router high and central to improve signal distribution.
• Prefer wired Ethernet connections for desktops and consoles when possible, reserving Wi‑Fi for mobile devices.
• If Wi‑Fi is a bottleneck, consider upgrading to a higher-speed plan or adding a mesh system.
• Regularly restart the router (monthly or after firmware updates) to maintain performance and security.

Frequently Asked Questions

Do I need a fixed phone line with Safaricom Home Fibre? Not necessarily. Some bundles include voice services, but many customers use Home Fibre for data only. Availability of voice options depends on the specific plan.

What equipment is provided? Most plans include a router. Some promotions may include additional accessories or equipment; check your plan details at sign-up.

How long does installation take? An installation window is scheduled based on technician availability. In many cases, activation can occur the same day, but timing varies by location and technician workload.

Can I upgrade or downgrade my plan easily? Plans can typically be adjusted by contacting Safaricom customer care or via the online account portal. Some changes may incur prorated charges or changes to contract terms.